Reset your password

Reset your password
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You can change your password at any time while you’re signed in. If you’ve forgotten it, you can set a new one from the sign-in page.

Change Your Password While Signed In

  1. On any admin page, point to your name at the top right and choose Edit profile.
  2. In Current password, enter the password you use now.
  3. In Password, type the new password. A bar shows how strong it is, and tips appear until it’s strong.
  4. Type the new password again in Confirm password. “Passwords match: yes” appears below it.
  5. Select Save at the bottom of the page. “The changes have been saved” appears at the top.

The Edit profile form with Current password, Email address, Username, Password and Confirm password filled in; the strength bar shows Strong and Passwords match shows yes.

Don’t select Cancel account next to Save: it closes your account.

The Save button and the Cancel account button at the bottom of the form.

You also need your current password to change your Email address on this form.

Choose a Strong Password

Make it at least 12 characters long, with uppercase and lowercase letters, numbers and punctuation. A few unrelated words joined with dashes are easy to remember and hard to guess. Don’t reuse a password from another account.

A short password rated Weak, with recommendations: make it at least 12 characters, add uppercase letters, add numbers, add punctuation.

Forgot Your Password?

  1. Open the sign-in page (your website’s address with /user at the end) and select the Reset your password tab. After a wrong password, the Forgot your password? link under the username box takes you there too.
  2. Enter your username or email address.
  3. Tick I’m not a robot and select Submit.

The Reset your password tab with a username entered and I’m not a robot ticked.

A message confirms that an email is on its way if the account exists.

The message: If the account is valid, an email will be sent with instructions to reset your password.

Use the Link in the Email

  1. Open the email, titled “Replacement login information”, and select the link in it.
  2. On the Reset password page, select Log in.
  3. Type a new password in Password and again in Confirm password. You don’t need the old password here.
  4. Select Save at the bottom of the page.

The Reset password page: a one-time login with an expiry date and a Log in button.

The account form after using the link, with the message “You have used a one-time login link. You can set your new password now.” and a new password typed twice.

The link works only once, and it expires after one day. If it has expired or was already used, request a new one from the Reset your password tab.

Tips

  • No email after a few minutes? Check your spam or junk folder. Still nothing? Ask your site administrator to check the email address on your account.
  • If your account is locked after too many wrong passwords, signing in with the emailed link unlocks it.
Victoria Boyko